REFUND POLICY
Know the policy before you pay.
dMAT Practice Lab is a digital preparation product. Access begins after a captured payment is verified and is intended for one student account.
Digital access purchases
Because the practice library and generated exercises become available immediately after activation, purchases are normally non-refundable once access has been delivered. Please review the plan, access period, final payable amount, and included features before completing payment.
Payment or access problems
We will investigate a duplicate captured charge, an incorrect captured amount, a captured payment that did not activate the purchased access, or a material access problem that our team cannot restore. Failed or abandoned payments are not treated as completed purchases.
How to request help
Email harmeetsingh20041@gmail.com as soon as possible from the address used for your account. Include the Razorpay payment or order reference and a short description of the issue. Never send a card number, CVV, password, or one-time password.
Resolution and statutory rights
If a refund is approved, or Razorpay or the payment provider reverses a failed or duplicate transaction, the amount will be returned through the original payment method. Bank processing time may apply. Nothing in this policy limits a consumer right that cannot lawfully be excluded.